At Decor Havens, customer satisfaction is our priority. We aim to provide a smooth shopping experience and high-quality products. Please review our Refund and Return Policy below to understand how we handle returns, refunds, and exchanges.
Delivery Timeframes
Shipping to the United States: Estimated delivery within 7-15 business days.
Shipping to other locations: Estimated delivery within 10-30 business days.
Please note that these timeframes are estimates and may vary due to factors beyond our control, such as customs clearance or shipping delays.
Eligibility for Refunds and Returns
Refunds or returns are only eligible under the following circumstances:
Defective or Damaged Items: If your product arrives damaged or defective.
Incorrect Item Received: If you receive an item that differs from what you ordered.
To qualify for a refund or return, you must:
Provide clear evidence (e.g., photographs or videos) of the defect, damage, or incorrect item.
Submit your request within 7 days of receiving the product.
Exclusions
Refunds or returns will not be granted for the following:
Minor variations in color, size, or design due to display differences or manual measurements.
Delays in shipping that fall within the expected delivery timeframes mentioned above.
Items damaged due to misuse, neglect, or accidents after delivery.
Return Process
Contact Us: Before returning an item, please email us at contact@decorhavens.com with your order details and evidence supporting your return request.
Return Authorization: Once your return is approved, we will provide instructions on where to send the item.
Shipping Costs: Customers are responsible for covering return shipping costs and must provide tracking information for the returned package.
Refunds and Exchanges
Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. This process may take up to 7 business days after receiving the return.
Refund Method: Approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges: If you wish to exchange an item, we will process the exchange after receiving the original item. Exchanges are subject to product availability.
Additional Notes
We recommend carefully reviewing product descriptions and size charts before making a purchase to minimize the need for returns.
For hygiene reasons, certain items, such as undergarments or swimwear, are not eligible for returns or refunds unless they arrive damaged or defective.
Limitations of Liability
Decor Havens is not responsible for delays caused by shipping carriers or customs processes.
We reserve the right to refuse refunds or returns that do not comply with this policy.
Changes to the Policy
This Refund and Return Policy is subject to change without prior notice. We encourage you to review this page periodically to stay informed about our terms.
