Shipping and Returns

Shipping Policy

Order Processing

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and product availability.

• Standard Shipping: 5-10 business days
• Express Shipping: 2-5 business days

Note: Delivery delays can occasionally occur due to unforeseen circumstances.

International Shipping

We currently offer international shipping to select countries. International shipping rates and delivery times will be calculated at checkout based on the destination.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Use this tracking number to check the status of your delivery.

Customs, Duties, and Taxes

DecorHavens is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy

Our Return Policy

If you are not completely satisfied with your purchase, you may return it within 14 days of receiving the item. Items must be unused, in their original packaging, and in the same condition that you received them.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Final sale items
• Personalized or custom-made items

Return Process

To initiate a return, please contact us at support@decorhavens.com with your order number and reason for return. Once approved, you will receive instructions on how to send your item back to us.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange an item, please contact us to confirm the availability of the replacement item. Exchanges are subject to product availability.

Return Shipping

The customer is responsible for paying return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

Contact Us

If you have any questions regarding our Shipping and Returns policy, please contact us at:

Email: support@decorhavens.com

Thank you for shopping with DecorHavens!